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Frequently Asked Questions

Is GiraffePad secure?

Information on the security built in to GiraffePad: GiraffePad uses the HTTPS protocol for all communication between the client application and back-end server infrastructure. This means that all...
Is GiraffePad private?

Information on GiraffePad and GDPR: GiraffePad is fully General Data Protection Regulation (GDPR) compliant. Customers and individuals can have their data permanently deleted upon request. Gira...
Is there a minimum or maximum number of learners per event?

No, there is no limit to the number of learners you can invite to each event you run with GiraffePad. You can also create events with a single learner for one-on-one coaching scenarios. GiraffePad ...
As an in-house trainer how should I use the 'Clients' feature?

In GiraffePad each event is associated with a 'client'. In the context of an-in-house training department your clients could be key stakeholders, other departments or specific individuals in the bu...
How long can an event be kept live on my dashboard?

For as long as you choose. If you decide there is no longer any activity on that event and no need to provide access to it for your learners you can choose to archive the event. You can also create...
What can I store in the 'Resources' section?

The Resources section provides a place for you to create a library of your training resources and can contain any digital documents such as Word, Excel, PDF and image files. You can also store link...
How do I view my learners' personal objectives?

On each event page is a list of the invited learners. Clicking on the name of a learner navigates you to that learner's event page which includes their personal objectives, learning commitments, fe...
What information can learners view about other learners attending an event?

Learners will see the names and profile photos of other learners in the event's group chat. Other items of information provided by a learner (personal objectives, actions & commitments, feedback an...
What are the notifications for?

GiraffePad generates in-app notifications to indicate activity in your account or that a task needs completing. If, for example, a learner enters their personal objectives or provides feedback on a...